*** Departmental Support ***
*** Agent Only ***
If departmental user calls and the approval areas is grayed out:
- Take the person's name, userid and department
- Include information in Zendesk ticket assigned to the Finance - Recons team
- Finance team will submit a JIRA ticket and cross-reference to Zendesk ticket
- Once issue is resolved, Finance team will let departmental user know and close Zendesk ticket.