Docusign Account Request

Your DocuSign Account

How do I request and account?
Request a DocuSign account Account Request.

Where do I find my UofL DocuSign eSignature account number?
Log into your UofL DocuSign eSignature account and click or tap the account icon in the upper right corner of the top menu. Your account number is listed in the dropdown menu beneath your email address.

Do I need a UofL DocuSign eSignature account to sign a document?
You do not need an account to sign a document. You only need an account to send a document.

Production vs. Sandbox account?
You will receive two DocuSign accounts, one for the development and test environment known as the “Sandbox” and another for Production use.  All development and testing should be done in the Sandbox environment.  When your work is ready to go into production, please complete form Template Migration to have your templates moved over.  Documents can simply be uploaded into the Production environment.
Note:  Employees with 21 CFR Part 11 accounts will receive four DocuSign accounts (Sandbox and Production for both “regular” and 21 CFR Part 11-enabled).

Can I change the default notifications that I am getting from UofL DocuSign eSignature?
To change the default notifications you receive,

• Log into your account
• Press the account icon in the upper right corner of the top menu
• Choose My Preferences
• Press Notifications from the Signing and Sending section of the left-hand menu. Use the check boxes to indicate the notifications you wish to receive
• Press SAVE.

How do I manage my UofL DocuSign eSignature identity (change my picture, signature, or personal information)?
For information on how to create or edit your electronic signature and edit your personal information, please visit DocuSign’s Manage Your Identity page at https://support.docusign.com/en/guides/ndse-user-guide-manage-your-identity.

How do I get account-related help?
Please contact Business Operations at businessops@louisville.edu or (502) 852 – 7549 or https://businessoperations.louisville.edu/hc/en-us.